Covid Alert Level: AMBER. More information can be found here

Covid-19 information

Last updated: December 20, 2021
Covid-19 Alert Level: AMBER

Following guidance from NHS England, the infection prevention control measures we take to protect our staff, volunteers and patients will all be remaining in place. That means we will continue to wear surgical masks, practice social distancing, use hand sanitiser and the rules around patient visits will remain the same. All visitors to the Hospice must also continue to follow these measures and those detailed below.

It is important too that we protect the staff and volunteers in our stores, both for the sake of their health and well-being and because keeping stores open is vital to the successful running of our Hospice. Our retail staff and volunteers therefore will continue to wear masks and we will be asking customers to do the same. Hand sanitiser will also remain available.

Visitor Information

All visits must be pre booked with IPU Reception telephone 01256 844744

To counteract the COVID risk that is amplified by increased footfall onto the inpatient unit we are unfortunately required to limit visiting to ensure the safe care of our vulnerable patients and protect staff. Please explore alternatives such as Facetime instead of visiting.

As a result, the following measures are in place:

  • Visiting hours: 14:30 – 20:00
  • Visiting is limited to 6 visitors per patient between these times and not all at the same time. A list of the 6 nominated visitors will be obtained by inpatient staff at the time of admission.
  • All visits must be booked 24 hours in advance by phoning the Main Reception: 01256 844744.
  • All visitors will be required to answer a COVID questionnaire prior to visiting and be temperature checked on arrival.
  • A member of staff will supervise entry onto the unit, mask fitting and hand sanitising.
  • A surgical mask must be worn at all times.
  • Visitors must remain in the patient’s room at all times with the door shut. During hot weather, patio doors may be open but all visitors are to enter via the Main reception.
  • Whilst a patient has a visitor, staff will only enter the patient’s room when there is a clinical need.

If a patient is COVID positive, visiting is permitted with additional measures in place that will be discussed with you at the relevant time.

The following visitors will not be admitted into the hospice:

  • Those self-isolating for any reason and/or displaying any symptoms of Covid-19. Please contact the inpatient Unit for further advice.

We hope these measures will allow us to maintain patient safety and prevent the spread of infection.

Your co-operation and understanding are appreciated.

Paul Hutton
Registered Manager

Covid-19 Alert Levels Explained


  • No confirmed cases for staff or patients
  • Keep sanitising hands, social distancing, wearing face covering and observing Covid-Secure area rules
  • No uniform procedures
  • Car sharing permitted
  • Check website for visiting guidelines


  • 1 confirmed case in staff or patient and /or Local Restrictions in force;
  • Blended/Homeworking encouraged (where possible) in affected area.
  • No uniform procedures
  • Car sharing permitted
  • Check website for visiting restrictions


  • Further increase in confirmed cases in staff or patients and/or Local Restrictions in force
  • Hospice Zonal system in place
  • Hospice wide Homeworking (where possible) in force
  • Staff to change into uniform on-site
  • No car-sharing permitted
  • Check website for further visiting restrictions


  • Number of cases in staff results in IPU staffing levels falling below safe level for one week
  • IPU closure and/or no visiting
  • All non-clinical staff working from home
  • Deliver all care in the community.
  • Staff to change into uniform on-site
  • No car-sharing permitted

Useful Links and Information

Click here to watch a video from Macmillan Cancer Support entitled Fatigue is Real.

Click the link below to find out more about managing breathlessness at home during the Covid-10 outbreak.

You may find some of the information below useful if you are concerned about Coronavirus (Covid-19) and specific conditions.

More general information is available from the following links.

Hampshire Hospitals Foundation TrustPatient Information (follow the Coronavirus link)
Mental Health FoundationHow to look after your mental health during the Coronavirus outbreak
NHSSymptoms and what to do
Public Health EnglandWhat you need to do
World Health OrganisationAdvice for the public