Our mission

St. Michael’s Hospice (North Hampshire) enables anyone faced with a life-limiting illness, their families and carers, to attain the highest possible quality of life by providing a choice of specialist care and support.

St. Michael’s Hospice (North Hampshire) will endeavour to influence and lead all aspects of palliative care provision in North Hampshire.

It will do this by working in partnership with all stakeholders, particularly service users, who will actively participate to develop and deliver services which, as far as possible, will be user led.

People

• At the heart of all we do
• All our actions put the patient at the centre
• Treating relatives, colleagues and supporters with the same compassion as our patients

Respect

• Value each other, caring for people as individuals and treating people with compassion
• Judging every issue by considering the outcome for people, promoting their wellbeing and safety
• Providing a supportive working environment aligned to best employment practice
• Supporting and collaborating with colleagues, showing commitment to working together

Integrity

• Openness and honesty in communication in a non-threatening environment
• Making time to support one another in our roles and learning from others’ experience
• Respecting confidentiality and accepting personal responsibility
• Maintaining the highest standards of behaviour and accountability

Diversity

• Understanding that each individual is unique and can contribute to the success of our organisation
• Practising mutual respect for qualities that are different from our own
• Understanding that diversity includes not only ways of being but also ways of knowing
• Speaking well of each other and celebrating the diversity of our individual roles

Excellence

• Professional at all times, aspiring to be the best we can be in everything that we do
• Exceeding expectations and putting our community at the centre of everything we do
• Celebrating our successes and appreciating our staff, volunteers and patients

Launched in 2020 our Strategic Plan aims to increase the reach of Hospice services and the quality of our care and focuses on these four strategic objectives.

Develop Sustainable Partnerships

• Develop and maintain relationships in local health and social care
• Develop user groups to improve services and respond to local needs
• Build engagement programme to educate and promote our work in schools

Financially Balanced and Self-sufficient

• Eliminate deficit operating budget
• Increase income through additional sources to invest in enhanced services

Enhance Training, Education and Invest in our People

• Build internal learning programme for all staff
• Develop SMH as a training facility
• Upskill local care professionals with the local catchment including care home programme

Invest and Extend our Services

• Develop our Family Support Team
• Enhance Community Services to include increased reach in Care Homes
• Enhance Day Hospice Care
• Implement electronic patient infrastructure