Retail Support Manager

 What are we looking for? 

We are excited to be recruiting a Retail Support Manager – a unique and rewarding role within our retail team. If you’re flexible, confident working across different environments, and passionate about making a difference, this could be the perfect opportunity for you. 

The role 

This full-time position plays a vital role in supporting the day-to-day running of our retail shops across North Hampshire, covering manager days off, annual leave, and periods of absence. You’ll be the go-to support for our shop teams, stepping into management duties as needed and ensuring each store maintains excellent standards in service, stock presentation, and sales performance. 

You’ll work directly with the Retail Business Manager and act as a key point of continuity across the cluster of shops, helping ensure consistent communication, operational focus, and retail excellence. When not covering in stores, you’ll assist with retail operations at our Donation Centre, including supporting our eCommerce team to help maximise revenue through online sales. 

Key responsibilities include: 

• Providing hands-on management cover across multiple retail sites. 
• Adapting quickly to different shop teams and environments. 
• Supporting store teams to meet weekly sales targets and operational goals. 
• Identifying local opportunities to improve income generation and customer experience. 
• Supporting staff and volunteers to achieve their full potential through motivation, coaching and positive leadership. 
• Collaborating closely with the retail management team to deliver consistent standards and promotional activity. 
• Assisting with donation sorting and eCommerce listing when not covering stores. 
• Helping ensure stores follow all health, safety, and compliance procedures. 

The ideal candidate will: 

• Have proven experience in retail (charity or commercial), preferably in a supervisory or managerial role. 
• Thrive in varied and fast-paced settings. 
• Be highly organised with good time management and communication skills. 
• Have access to their own vehicle and be able to travel to all our retail locations as required. 
• Be confident in using initiative and making decisions, while also knowing when to escalate for support. 
• Be comfortable with occasional short notice changes to their schedule, depending on retail needs. 

This is a dynamic and varied role offering the chance to work across our successful retail operation, contribute directly to income generation, and help fund the vital specialist care provided by St. Michael’s Hospice. 

St. Michael’s Hospice is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. All staff are expected to share this commitment. Successful candidates will be required to undergo relevant background checks, including a DBS check and provide satisfactory reference before starting the role. 

About St. Michael’s Hospice 

St. Michael’s Hospice is a registered charity providing specialist palliative and end of life care services since 1992, for the people of North Hampshire. We are dedicated to providing care to people throughout North Hampshire who are affected by life limiting illness to attain the highest possible quality of life by providing a choice of specialist care and support. 

As a charity, we depend on the kindness and support of our local community to continue offering our services free of charge. This care is made possible by supporters donating, taking part in fundraising events and activities, playing our lottery, shopping in our retail outlets, leaving gifts in their Wills or giving freely of their time to volunteer. 

Our benefits 

We offer a competitive salary with attractive benefits, including, free parking, life assurance, 27 days annual leave plus bank holidays, and an extensive health and wellbeing plan and company pension. 

Contact 

For further information and to arrange informal visits, please contact Colin Tanner, Retail Business Manager, on 01256 848884 or email: colin.tanner@stmichaelshospice.org.uk