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About us

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Quality is at the heart of everything we do here at St. Michael's Hospice and continuously improving the quality of care that is provided to our patients and their families is a deeply-estatblished and widely-shared commitment across the organisation. Demonstrating that the Hospice delivers high quality care is one of our main priorities for the newly established St. Michael's Hospice Quality and Governance Team.

The team is made up of Chris Bagan, center above, Quality and Governance Manager; and Paula Wilson, on the right above, Data Administrator.

Chris's role is to:

  • Use audits, benchmarking and patient and family feedback to gain assurance that St. Michael’s continues to provide quality care for patients and their families.
  • Identify areas for quality improvement which will further improve the experience of those who use our services. One example of improvements made during 2018 included the installation of Juliet balconies in patient bedrooms to enhance the patient experience on the IPU.
  • Ensure that St. Michael's remains compliant with the regulations set out by the Care Quality Commission (CQC). Our last CQC inspection was carried out in 2016 and rated our services as “Good”. Our objective as a team is to ensure those Good standards of care are being continually provided but at the same time strive for a rating of “Outstanding”.

Paula's role is to:

  • Demonstrate the delivery of high-quality care by using accurate and timely data collection, detailed analysis and presentation in various forms.
  • Portray how the Hospice are performing through collecting and analysing data, which in turn will help us to maintain our high-quality standards.