About the role

We are looking for an experienced hand-on retailer to take responsibility for the day to day running of our Furniture Store, Donation Centre and fleet of delivery vans.

What are we looking for?

Reporting to the Head of Retail, you will be responsible for the day-to-day leadership, performance, and smooth running of this multi-function operation—ensuring it operates safely, efficiently, and profitably while maximising income to support hospice care across North Hampshire. 

The role 

You will have responsibility for:

• A large-format Furniture Store retail operation
• The Donation Centre team and processes
• Coordination of furniture collections and deliveries
• Management of a vehicle fleet supporting the operation
• A team of staff and volunteers

You will play a key role in ensuring stock flows efficiently from donation through to sale, maintaining high operational standards and delivering a positive customer experience.

Key responsibilities: 

• Lead, motivate and develop a team of staff and volunteers, creating a positive and inclusive working environment
• Take a hands-on approach to the day-to-day running of the operation, leading from the front
• Manage stock intake, pricing, merchandising, and stock rotation to maximise sales
• Coordinate furniture collections and deliveries, ensuring effective planning and use of vehicles
• Deliver excellent standards of customer service across all areas of the operation
• Contribute to achieving sales targets and overall retail performance
• Maintain high standards of health and safety, compliance, and housekeeping
• Build strong relationships within the local community to encourage donations and repeat custom

About St. Michael’s Hospice 

St. Michael’s Hospice is a registered charity providing specialist palliative and end of life care services since 1992, for the people of North Hampshire. We are dedicated to providing care to people throughout North Hampshire who are affected by life limiting illness to attain the highest possible quality of life by providing a choice of specialist care and support. 

As a charity, we depend on the kindness and support of our local community to continue offering our services free of charge. This care is made possible by supporters donating, taking part in fundraising events and activities, playing our lottery, shopping in our retail outlets, leaving gifts in their Wills or giving freely of their time to volunteer. 

Our benefits 

We offer a competitive salary with attractive benefits, including, free onsite parking, life assurance, 27 days annual leave, with service increments, plus bank holidays, and an extensive health and wellbeing plan and contributory pension. 

Contact 

For further information, an informal visit or to talk about the role in more detail please contact Colin Tanner on 01256 844744 or email colin.tanner@stmichaelshospice.org.uk