Care

Patients and Families

What We Do

St. Michael’s Hospice cares for adults suffering from life-limiting illness in Basingstoke and North Hampshire. We provide our care at no charge through our Community Palliative Care Team and our ten bedroom In-Patient Unit. We also offer a Day Service programme as well as counselling and bereavement support facilities for patients and families.

At St. Michael’s Hospice, we believe that a holistic approach is fundamental to the care we provide and work hard to ensure that our patients’ physical, emotional and spiritual needs are met. We employ a multi-disciplinary team, comprising of nursing and medical staff, therapists, chaplains, bereavement support and family support officers. We understand how different life-limiting conditions may affect those in our care and, where possible, work with our patients to create individually tailored support plans that are unique to their needs.

St. Michael’s Hospice operates to:

  • Maximise the quality of life of our patients who are facing life-limiting illness
  • Create a safe and caring environment by offering physical, emotional and spiritual support to patients and their families
  • Alleviate distressing symptoms to enhance the quality of time available to patients
  • Relieve patients and families from the stress brought about by active and progressive diseases
  • Enable people to support those in their local community who are facing life-limiting illness

On behalf of our patients and their families we aim to:

  • Work towards a quality of life that is acceptable to them
  • Enable them to enjoy life to the fullest
  • Offer freedom and choice in the care that we deliver
  • Ensure that when patients do die, they do so with dignity

St. Michael’s Hospice is regulated by the Care Quality Commission (CQC) who ensures we adhere to robust Clinical Governance procedures. Compliance against CQC Key Lines of Enquiry is monitored by our Clinical Governance Committee, which is responsible for reporting to the Board of Trustees.

St. Michael’s Hospice provides a supportive environment for all staff, with frequent training and development plans. All staff and volunteers are governed by a strict confidentiality policy, abide by professional practice guidelines, codes of conduct, the Data Protection Act, and, the Caldicott Guardian principles.