VOICES Survey 2020
Listening to feedback on the care patients and their families receive from St. Michael’s Hospice has always been a key priority and is actively encouraged. One way in which we obtain feedback is through the VOICES questionnaire which is sent to the patient’s next of kin 10 weeks post-bereavement. The aim of the survey is to gather feedback on the patient and relatives experience of the Inpatient Unit and/or the Hospice at Home team.
Between January and December 2020, a total of 197 questionnaires were issued and during the same period, 89 questionnaires were returned giving a response rate of 45%.
We are delighted that in 2020, 100% of those taking part in the survey reported that they were either likely or extremely likely to recommend the Hospice to their friends or family if they needed similar care or treatment.
The VOICES Survey forms an essential part of St. Michael’s Hospice quality assurance programme. Relative feedback on the service that they and their loved one received provides reassurance that we are meeting the needs of our users as well as identifying areas for development.
We would like to take this opportunity to thank all those who took the time to share their voice during 2020.